Returns & Exchanges
At Sant Ambroeus, we take great pride in the quality of our artisanal products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer a dedicated resolution process for any products that do not meet our high standards of excellence.
Inspect Your Order
Upon delivery, please immediately inspect your package for any signs of damage or discrepancies in the items received.
Contact Guest Services
If you are unsatisfied with your order, email our team within 48 hours of delivery with your order number and a brief description of the issue.
Provide Documentation
To help us maintain our quality standards, please include clear photographs of the product and its packaging if you are reporting damage or quality concerns.
Resolution and Credit
Our team will review your request and, if approved, will issue a replacement or a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing